LMG Privacy Policy

About LMG

Loan Market Group Pty Ltd (LMG) understands how important it is to protect your privacy and the security of your personal information. This policy sets out our commitment in respect of your personal information and how we manage this.

All of our Australian businesses follow the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 and and the Notifiable Data Breach scheme established under the Act. LMG’s Australian businesses include the Loan Market Group and its subsidiaries.

In this policy, “we”, “us” and “our” means all of LMG’s Australian businesses.

Our commitment to protect your privacy

We protect your information, and our aim is to be clear and open about what we do with it. 

Any personal information we collect about you will only be used for the purposes we have collected or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.

Periodically we will update our privacy policy. You can always find the most up-to-date version on our websites. By using our services, you consent to the terms of this Policy and agree to be bound by it. 

What Information do we collect?

We collect most personal information directly from you, whether in person, on the phone, electronically or if you deal with us in some other way. 

When we refer to personal information we mean information or an opinion from which your identity is reasonably apparent. Typically this will refer to:

Identification Information - this may include your name, date of birth, address, account details, employment history, qualifications and any other information we may need to identify you.

Financial Information - this typically includes details such as your tax file number and bank account, superannuation or insurance policy information. If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.

Credit related information - information such as details relating to credit history, credit capacity, and eligibility for credit (‘credit worthiness’).

Sensitive Information - the personal information we collect may also include sensitive information — such as information about your religion, ethnicity, health or criminal record. The Privacy Act protects your sensitive information and we will generally only collect this information from you if it is reasonably necessary and with your consent.

Over the course of our relationship with you, we may also collect and hold additional personal information about you, including transactional information, complaint or enquiries about your product or service.